Buy online and pick-up in store

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Select what you want from thousands of products online...in just a few clicks!
Receive an email confirmation
Wait for your "Order confirmation" and "Ready for pick-up" e-mails before you head to your local store.
Pick-up in store
Bring a valid photo ID and your "Ready for pick-up" e-mail to pick up your order.

Information about your online purchase

Conditions applicable to online purchases

You may buy online, on Ace Canada website, a product advertised online on Ace Canada’s website. Online purchases are regulated by the current terms applicable to online product purchase. Please take the time to read the current terms and conditions closely, for when you place an online order on acecanada.ca, you agree to be bound by these terms and conditions along with any modifications made by Ace Canada from time to time.

Limitation of liability

Please note that the information on this website is based on the data available to Ace Canada when this website was developed and is the best we were able to obtain overall. Despite the care taken by Ace Canada, errors may have occurred.

However, no guarantee, implied or explicit, is made with respect to the Ace Canada website and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.

Ace Canada reserves the right to cancel an online order at any time without notice.

Product availability

Ace Canada makes every effort to stock sufficient quantities of the products on its website. However, Ace Canada cannot guarantee availability of these products. Despite the care taken by Ace Canada, errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different than the images shown in the detailed product description on the website. Ace Canada will not be liable for any damages from stock shortages or delays in delivery.

Prices

The prices shown on this website are based on the prices at which items are sold at Ace Canada.

Due to unforeseeable market fluctuations, Ace Canada reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the Ace Canada website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.

All acecanada.ca prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period.

Payment/billing for online purchases

Complete credit card payments at time of purchase are the only payment method for making purchases online. VISA and MasterCard credit cards issued by Canadian banks, RONA and Réno-Dépôt Cards are all accepted as well as Visa Debit.

For authorization purposes, payment information is transmitted to Paysafe via SSL. Ace Canada complies fully with all PCI standards.

Ace Canada reserves its right to confirm the validity of the transaction with the cardholder.

When you shop online, the entire payment for your purchase is charged to your credit card when you place your order.

Prepaid cards are not recommended for making online purchases.

Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.

Cancelling an order

To cancel an Ace Canada online purchase, simply contact the store you selected for your purchase or call 1 844-364-0330 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email you received.

Ace Canada reserves the right to cancel an online purchase at any time before the item is picked up at the store, without prior notice.

Pick-up in store

When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. You, or the authorized person, must bring a copy of the confirmation email as well as a piece of government-issued photo ID in order to verify the identity.

Returns and refunds

If for any reason you are not 100% satisfied with your product, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. Some exceptions and conditions may apply. To find out more on returns and refunds, consult the Return Policy page.

Notwithstanding this Return Policy, Ace Canada reserves the right to limit or refuse a return for a reason not stated above. This Return Policy may be modified at any time without notice.

Legal warranty

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act). For more information on this legal warranty, go to the Office de la protection du consommateur website at www.opc.gouv.qc.ca.

Transaction and personal information security

Ace Canada uses the Optimal Payments Plc payment service.

Any information you transmit on acecanada.ca is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure, and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https://"

During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so that Ace Canada does not keep the banking information entered in its systems.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. To find out more on personal information confidentiality, consult the Privacy Policy.

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