We’re here to Help!
Frequently Asked Questions

How do I choose a store online?

When you visit ace-canada.ca for the first time, you will need to select a store before you can review the website. If your browser’s preferences allow it, a cookie will be saved on your computer so you don’t have to select a new store each time you visit. The selected store will be assigned to you on each new visit, until your cookies are erased or until they expire.

Can I change my store selection?

Click on ‘’My Selected Store’’ on the top-left corner. Then, click on ’’Select another Store’’ to select a new store.
*Note that if you change store, prices and availability shown on the website may vary for certain products.

What if I have a question or comment for my Ace store in my area?

Please contact your local Ace retailer for helpful service and advice. Each Ace store is locally owned and operated, they are proud to be part of your community. To reach out to them visit our store locator for the store nearest you.

I would like to sell a product to Ace Canada stores, whom should I contact?

Contact Ace Canada merchandising team via mail or email

Ace Canada
Attn: Merchandising
5150 Spectrum Way, Mississauga, Ont., L4W 5G2
[email protected]

Does Ace Canada donate funds or products to charities or events?

To discuss donations on a regional or local basis, contact an Ace retailer in your area directly.

I would like to know if a store carries a specific product.

As each Ace retailer is independently owned and operated, please contact the Ace retailer in your area directly. Visit our store locator for details on a store nearest you.

Ace Canada Gift Cards

How does the Ace gift card work?

Use your Ace gift card to purchase merchandise at any participating Canadian Ace location. You can have your gift card loaded with $5.00 to $10.00 denominations.

How can I check my gift card balance?

Balance inquiry by calling: 1 866 277-1704

Where can I use my Ace gift card?

Ace gift cards can be used at participating Canadian Ace locations.

Are Ace gift cards reloadable?

No, Ace gift cards once activated, they cannot be reloaded.

Do Ace gift cards have an expiration date or any fees associated with them?

No, the Canadian Ace gift card does not expire. There are no fees charged on unused gift cards.

What should I do if my card gets lost or stolen?

Gift cards are treated as money and are not associated with a cardholder. Therefore if a card is lost, stolen or damaged it cannot be replaced.

Online order payment

What are the terms and conditions for making payments online?

You can use PayPal, Mastercard or Visa, to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online.

Paying with paypal

You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide.

User Fee

Signing up for a PayPal account is free, and there are no fees when making purchases.

Open an Account

If you do not have a PayPal account, you may create one on paypal.com

How to Pay With PayPal

Look for the PayPal button at the checkout. Log in by entering your email address and password. PayPal will process the payment without sharing your financial details.

Returns and refunds

If PayPal was used for your purchase, your Paypal account will be credited for the return amount. Certain exceptions may apply; please read our policy for complete details.